Customer Experience News & Trends

Yes, you can! How contact center agents can sell a little

Contact center agents don’t have to be great salespeople to make a few sales that help the bottom line. Here are five keys to getting it done.

They come from service and sales expert Andy Elkind who spoke at a Progressive Business Audio Conference.

  1. Believe in yourself. You have the right knowledge to know what fits customers’ needs.
  2. Believe in customers. They contacted you: They believe in you and want to hear what you have to offer.
  3. Believe in your products and/or services by learning more about them every week.
  4. Be honest. If customers don’t need more or different products, don’t offer for the sake of offering.
  5. Help customers. That’s the first priority. Once you’ve done what needs to be done, suggest something else that may work.

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