Too busy with customers to take a lunch break? Here’s why that’s a bad idea.
You’ll probably perform worse if you don’t take the break, according to researchers at VocationVillage. Agents who don’t break for lunch aren’t as sharp and ready to help customers as those who do walk away for a short time.
Unfortunately, it’s about half of all contact center agents who don’t take a break and won’t likely perform at the top of their game. One Right Management and LinkedIn poll found almost 53% of employees eat lunch at their desks.
Leaders: Encourage agents to step away for at least some of their break, and try one of these activities to recharge:
- Walk for 15 or more minutes
- Play a mentally challenging game such as Sudoku
- Eat a healthy snack
- Chat with a friend
- Take a nap, or
- Stretch.
