Customer Experience News & Trends

Why this is going to be a really great day

If you aren’t already happy, start smiling now. It’s Happiness Happens Month, and we have ways to celebrate in your contact center.

Even better, if you couldn’t celebrate on Happiness Happens day, August 8 (perhaps too much stress, pressure or demand to be extra happy), you have the entire month. August is Happiness Happens Month, a fun “holiday” designated by The Secret Society of Happy People and growing in popularity around the world.

To cheer everyone up in your contact center – today and any day – try these ideas to make more happiness happen:

  • Invite everyone to vote for the Happiest Employee and Happiest Customer. Crown them and shower them with gratitude for making work with them enjoyable.
  • Host a Happy Expressions Pot Luck Lunch where everyone tells about their happiest moment at the company. Even better, give a prize to the best story teller.
  • Pass out Hershey Kisses – because happy people see the silver lining on everything.

While fun things can boost morale for the day, these year-round tactics keep the entire contact center happy, says happiness in the workplace expert and customer service guru JoAnna Brandi:

  • The opportunity to use strengths
  • A sense of autonomy and empowerment
  • Clear expectations and direction towards a shared vision that focuses on the customer
  • A feeling of being heard and valued
  • Having an opportunity for challenge and growth
  • Achieving goals and being acknowledged for it
  • Being part of something important
  • Making a real difference
  • A positive culture of real appreciation

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