Customer Experience News & Trends

Why customers leave – and how you can prevent churn (infographic)

Customer loyalty is almost always at risk – possibly more than you ever imagined. 

More than 80% of customers say they’d dump you after one bad interaction!

But it’s not all bad news: That many customers would stick with a supplier after a great interaction.

Of course, you don’t want to leave that to chance in the customer experience. This infographic from the experts at CallMiner will help you see the biggest reasons customers leave companies – and give you ideas on how to prevent the churn.

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