Customer Experience News & Trends

Which Comes First: The Contact Center Site Visit or the RFP?

At the end of the day, finding the best-fit partner for your outsourced contact center is paramount to success. Before you sign that contract, due diligence is required to make sure it’s the right fit. The contact center RFP is essential, of course, but the contact center site visit is invaluable. The question is, which comes first? The RFP or the site visit?

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