Top 10 Customer Contact stories of 2010

Here’s one last look at the stories that were most useful to our Customer Contact News readers in 2010. Even better: They’ll be helpful in 2011.

1. Do this and you might as well have smoked a joint before work.
2. He said what? 3 smart answers to dumb questions
3. Customer crossed the line: 3 ways to handle him
4. 4 ways to bring back customers who are ticked off
5. 5 customers who can ruin your day
6. Four powerful ways to sign off on e-mail
7. Funniest voice mail messages
8. Ask this and you might cut call volume by one-third
9. Avoid these sloppy words and and phrases with customers
10. 3 ways to keep your best people  happy (and in their seats)