Customer Experience News & Trends

Top 10 contact center stories of 2011

Here’s a look at the stories that were most useful to our Customer Contact News readers in 2011.

Even better, you’ll find them useful in 2012.

  1. 4 excuses customers hate most
  2. Words to avoid: 6 phrases to leave at home
  3. 6 stupid customer service mistakes
  4. 5 signs a customer is lying
  5. 3 tactful ways to say, “You’re wrong”
  6. 5 worst things to say to customers
  7. 10 dumbest excuses for being late to work
  8. 5 rudest office behaviors – and how to stop them
  9. How a pot-smoking agent landed one contact center in court
  10. 3 uncomfortable customer questions – and how to respond

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