Customer Experience News & Trends

Three ways to use Spring (yes, it’s finally here) to motivate

Contact center agents might find it harder to stay focused on work now that a long-awaited Spring is here. Don’t fight it, managers  – use the season change to meet goals and boost morale.

Take these three steps:

  1. Set short-term goals. Break large and/or long-term goals into weekly targets. Agents will get a fast sense of accomplishment as they reach them in the coming weeks.
  2. Reward effort. Celebrate efforts with food (bagels, fruit, pizza, salads) and offer small rewards for the weekly accomplishments ($5 gift cards, extended lunches or leave-early Friday).
  3. Make long-range plans. When you celebrate accomplishments remind agents how they fit into the long-term goal. And invite them to make summer vacation plans now – it’ll give them something to look forward to and you can start setting up schedules around them.

Subscribe Today

Get the latest customer experience news and insights delivered to your inbox.