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Who delivers the worst service?

by Michele McGovern June 7, 2011 Comments (0)

What do the companies that deliver the worst customer service have in common? Here’s what new research reveals.

Who delivers the best service?

by Michele McGovern June 6, 2011 Comments (0)

What do the companies that deliver the best customer service have in common? Here’s what new research reveals.

Four ways to deal with jerks in your contact center

by Michele McGovern November 17, 2010 Comments (0)

Got jerks? Of course, you do – everyone works with at least one.

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Contributors

Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

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ABOUT CUSTOMER EXPERIENCE INSIGHT

Customer Experience Insight, powered by SuccessFuel, provides the latest marketing, sales and customer experience news and information for professionals in the trenches. Rather than simply regurgitating the day’s headlines, Customer Experience Insight editorial staff delivers actionable insights, helping marketing, sales and customer experience professionals understand what is and isn't working to grow their business and retain more customers.

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