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Customers recording you? What you can do about it before it hits YouTube
Can you stop customers from recording conversations with your agents, then posting those chats online? Legal experts weigh in.
When a service mistake can make you look good
Handle a mistake the right way, and it may actually make you look good, not bad.
3 overlooked ways you can help customers online
Answer the phone, respond to email, chat instantly – and add these low-hassle online tools to help customers.
How to ruin a reputation in four days on YouTube
If you haven’t seen this attack video yet, you will soon. In fact, you may want to show it to your service reps as a warning of what can go wrong if you don’t treat customers with respect.
