Customer Experience News & Trends

The good, the bad and the ugly of all those meetings you have

Are all those meetings scheduled in your contact center really necessary? New research reveals the good, bad and ugly behind work meetings.

5 practical ways to deal with people you can’t stand

The elves may get along in their contact center – after all, when Santa’s your boss, who wouldn’t get along? But most contact centers aren’t that jolly.

5 ways to deal with people you can’t stand at work

The elves may get along in their contact center — when Santa’s your boss, who wouldn’t get along? But most contact centers aren’t that jolly.

What irks agents most when it comes to their bosses

Are you guilty of any of the top three bad boss moves?

7 steps to being happier at work

Yes, you can be happier at work in a contact center. Try these tactics to make every day better.

4 ways to perk up at work

Some days it’s harder to stay focused on your tasks in the contact center. Here’s help when you need to perk up.