Customer Experience News & Trends

17 of the nicest things you can say to customers

Good things happen when you give customers an outstanding experience. Just to name a few …

6 words you should never, ever say to customers

You say it, but customers don’t believe it. That’s why these are the six most-hated words in customer service:

10 words that set customers’ teeth on edge

Read the following list of words at your next meeting, and then tell your employees to remove them from their vocabularies forever. But don’t stop there. Review all of your sales and marketing literature and hit the “delete” key every time one of these words appears.