Customer Experience News & Trends

9 ways to get more (and better) customer feedback

You’d think with all the tools we have to gather and receive customer feedback we’d get lots of it. But most companies don’t.

Most VoC programs stink: Here’s why – and how to do better

Most organizations solicit feedback from customers with plans to use it for the better. Then, most organizations fail to do anything worthwhile with it, found new research.

Build a better customer experience through feedback: 8 best practices to follow

When you understand your customers’ needs and wants, you can weave those into the ideal experience. Here’s how to get that necessary insight and act on it so customers stay loyal, and your business flourishes.

The best voice of the customer programs look like this

Getting feedback from customers is just the start to improving business results. It’s doing the right things once it’s in your hands that virtually ensures success.