Customer Experience News & Trends

Can technology bring you closer to customers?

Technology may not be able to replace the personal touch, but it sure can enhance it.

Do customers consider you a necessary evil or friend?

The truth hurts: Some customers think dealing with your contact center is a necessary evil and here’s why.

Get more ‘intimate’ with your customers

Intimacy is often underrated in your relationships with customers. That’s right – you want to be more intimate with them.