Technology may not be able to replace the personal touch, but it sure can enhance it.
Do customers consider you a necessary evil or friend?
October 15, 2010 Comments (0)
The truth hurts: Some customers think dealing with your contact center is a necessary evil and here’s why.
Get more ‘intimate’ with your customers
September 10, 2010 Comments (0)
Intimacy is often underrated in your relationships with customers. That’s right – you want to be more intimate with them.
