up-sell

Customer Experience News & Trends

Home
About
Editorial Staff
Subscribe
Contact

Customer Experience News & Trends

Top 15 Business Intelligence Solutions Report

Customer Experience
Marketing
- Search Engine Optimization
- Email Marketing
Sales
Social Media
Website Design
Marketing Resource Library
Events

Home : up-sell

Who says the contact center is a ‘cost center’?

by Michele McGovern January 4, 2013 Comments (0)

Contact centers have long tried to shed the image of “cost center.” Has it worked?

Subscribe Today

Get the latest customer experience news and best practices delivered to your inbox.

Contributors

Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

Top Trending Resources

ABOUT CUSTOMER EXPERIENCE INSIGHT

Customer Experience Insight, powered by SuccessFuel, provides the latest marketing, sales and customer experience news and information for professionals in the trenches. Rather than simply regurgitating the day’s headlines, Customer Experience Insight editorial staff delivers actionable insights, helping marketing, sales and customer experience professionals understand what is and isn't working to grow their business and retain more customers.

Back To The Top