Customer Experience News & Trends

3 tales of truly outstanding online customer service

Online service can’t deliver the personal punch that a phone call or in-person visit can. But if it’s done right, it can build customer loyalty.

How to ruin a reputation in four days on YouTube

If you haven’t seen this attack video yet, you will soon. In fact, you may want to show it to your service reps as a warning of what can go wrong if you don’t treat customers with respect.