If your turnover rate makes it look like someone’s installed a revolving door in the contact center, new research may have found the cause — and leadership could be to blame.
Oh $#!+ – a great agent just quit: Now what?
September 7, 2012 Comments (0)
A great agent just quit, leaving a big hole in operations. Here’s what you should’ve done before, and should do now.
4 signs it’s time to get rid of an agent
December 2, 2011 Comments (0)
Not everyone in a contact center is cut out to be there. Here are clear signs it’s time to part ways with agents.
How many of your agents are ready to walk? The surprising answer
April 29, 2011 Comments (0)
Many leaders are turning a blind eye to a growing employee epidemic that can hurt business. Are you one of them?
