Customer Experience News & Trends

Top 10 CX stories of 2020

Before we turn the page on 2020, let’s look at what worked in this unprecedented year – the stories our CXI readers touched most. The top-rated stories were full of expert advice, real-life strategies and best practices in customer experience, sales and service. Better things are ahead in 2021, and these timely stories will help […] [MORE]

Blunders & triumphs: 2017’s top 10 stories on what to say (and not say) to customers

Most great companies resolve to create better customer experiences each year. So this should help with your 2018 plans: Our top-rated lists on what to say and do – and what to avoid.

Our 10 best customer experience-improving lists of 2016

While you count down the days to a new year, you can count on these top 10 lists from Customer Experience Insight to help make sales and service better in 2017. They’re chock full of tips worth sharing with anyone who has a hand in the customer experience.

Bad buzzwords, body language top our 10 best story list of 2013

What better way to ring in the New Year than by looking back at the 10 most popular Customer Experience Insight articles of 2013? The list starts with the worst buzzwords and body language to use around customers.