If you’ve been writing – and reading – about customer service as long as I have, you know the late Zappos founder Tony Hsieh was a pillar in this field. His ideas and ideals hold true today. Hsieh pioneered the new customer experience. I covered a conference where he spoke more than a decade ago, […] [MORE]
Valuable advice from the world’s 6 best customer experience minds
July 1, 2013 Comments (0)
Even if you know a thing or two about creating a great customer experience, you can learn something from these guys. They created business empires on great customer experiences – long before that was the vogue thing to do.
