Customer Experience News & Trends

5 customer service lessons from the late Tony Hsieh

If you’ve been writing – and reading – about customer service as long as I have, you know the late Zappos founder Tony Hsieh was a pillar in this field. His ideas and ideals hold true today. Hsieh pioneered the new customer experience. I covered a conference where he spoke more than a decade ago, […] [MORE]

Valuable advice from the world’s 6 best customer experience minds

Even if you know a thing or two about creating a great customer experience, you can learn something from these guys. They created business empires on great customer experiences – long before that was the vogue thing to do.

3 reasons Zappos’ customer service is better than yours

Zappos is mentioned in nearly every conversation there is about great customer service. How is that even possible, considering customers never see its employees, it has no storefront and it sells a product (shoes) that’s sold everywhere?