Customer Experience News & Trends

16 ways salespeople can use their time more effectively

Procrastination is a serious problem for some salespeople. It isn’t that they have less motivation than other professionals; they just have more opportunities to procrastinate and get away with it.

4 ways to get everyone to show up on time

A minute late here. Another two minutes there. They add up quickly. Here are four ways to get everyone on time.

Get more done when you follow the 2-minute rule

Stay ahead of mounting demand from customers, colleagues and the boss with these time-management tools.

5 ways to get everyone focused on work (not phones, email, gossip …)

Distractions, interruptions and crises hurt contact center productivity every day. Here are five ways to get everyone focused on what’s important.