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Is it OK to say ‘No problem’ – or does it turn off customers?

by January 13, 2012 Comments (0)

“No problem.” Sounds innocent enough, but if you say it to customers do you hurt satisfaction?

Build loyalty: Tell customers today how “lucky” you are to have them

by March 17, 2011 Comments (0)

St. Patrick’s Day or not, it’s always a smart idea to let customers know that you’re happy and “lucky” to have them. Here are three ways to show it today.

6 hassle-free ways to show customers you value them

by February 2, 2011 Comments (0)

“Thank you” is so passe, customers can’t tell you value their business when it’s said. So let them know every day with one of these hassle-free tactics.

Don’t overlook these top ways to thank customers

by January 5, 2011 Comments (0)

Do more than say “Thanks for the business” the next time you want to show customers appreciation. Try these often overlooked ideas.

Customer fuming? 5 steps to extinguish his fury

by November 3, 2010 Comments (0)

Your customer is fuming, angry, dissatisfied and he wants you to do something about it NOW!