Customer Experience News & Trends

Is it OK to say ‘No problem’ – or does it turn off customers?

“No problem.” Sounds innocent enough, but if you say it to customers do you hurt satisfaction?

Build loyalty: Tell customers today how “lucky” you are to have them

St. Patrick’s Day or not, it’s always a smart idea to let customers know that you’re happy and “lucky” to have them. Here are three ways to show it today.

6 hassle-free ways to show customers you value them

“Thank you” is so passe, customers can’t tell you value their business when it’s said. So let them know every day with one of these hassle-free tactics.

Don’t overlook these top ways to thank customers

Do more than say “Thanks for the business” the next time you want to show customers appreciation. Try these often overlooked ideas.

Customer fuming? 5 steps to extinguish his fury

Your customer is fuming, angry, dissatisfied and he wants you to do something about it NOW!