Customer Experience News & Trends

4 ways to get unique customer insight

Customer surveys might want to bow out gracefully for a bit. Customer experience pros can get a bevy of insight from a few other unique sources these days.

Where will your next customer experience idea come from? Probably not you

If you want to know where to invest time and money to improve the customer experience, there is one thing you want to seriously consider now:

4 reasons customers leave – and how to keep them happy

When customers walk out on you, you can bet they talk, too — to friends, colleagues and family. And you can bet they won’t say the nicest things about you, either. This is how to prevent the walk and the (negative) talk.

Think you know your customers? Then put yourself to this test

You think you know your customers — and give them everything they want. Well, a mass exodus could be in the making. That’s what this company found out just in time. 

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No response? Here’s how to get more customer feedback

You don’t have to beg, borrow and plead to get more customer feedback. You just need to create a survey they want to be part of.