Customer Experience News & Trends

You have self-service, but do customers know how to help themselves?

Self-service is a powerful customer service tool – but it’s worthless if customers don’t know how to help themselves. So can your customers maximize your self-service tools? 

Like an Oscar selfie: Social media can take customer service to new heights

You may never cause the record-breaking re-tweets Ellen DeGeneres did at the Oscars. But if you handle Twitter and other social media well, your customer service will shine like the stars in the now-famous selfie. 

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