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Where is customer service best? (Hint: It’s not in the U.S.)

by December 1, 2014 Comments (0)

For companies that want to deliver world-class customer service, they’ll need to look beyond the U.S. borders for advice. Service is lagging stateside, new research has found.

Customer satisfaction has sunk: 10 ways to crank it back up

by June 4, 2014 Comments (0)

New research found customers are about as unhappy as ever — but there are plenty of ways to improve the customer experience.

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Like an Oscar selfie: Social media can take customer service to new heights

by March 10, 2014 Comments (0)

You may never cause the record-breaking re-tweets Ellen DeGeneres did at the Oscars. But if you handle Twitter and other social media well, your customer service will shine like the stars in the now-famous selfie. 

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How to get out of 7 sticky customer situations

by February 24, 2014 Comments (0)

You don’t have to work with customers long to realize there will always be some sticky situations around the corner. You may never be able to anticipate those events, but this will help you deal with them.

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Stop using these Facebook posts now!

by February 20, 2014 Comments (0)

Facebook has once again changed the algorithm that determines what kind of company posts appear in users’ news feeds — and where they’ll appear. Companies will want to know these details.

12 best practices in social media customer service

by February 10, 2014 Comments (0)

If your business isn’t offering some kind of customer service via social media, you’re missing the boat. Research now proves the benefits are lasting and profitable — and who wouldn’t want in on that?

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Social media mistakes that make you look totally stupid

by February 7, 2014 Comments (0)

By now, most companies have adopted social media in some form or another. But many of them haven’t quite nailed down how NOT to look like idiots in “social” settings.

Social media: Ignore it at your peril

by January 29, 2014 Comments (0)

Research by renown sales experts Jim Keenan and Barbara Giamanco shows that 72.6% of salespeople using social media exceed quotas 23% more often than their peers.

6 worst marketing train wrecks of 2013

by January 16, 2014 Comments (0)

Some companies fell flat on their faces in 2013. Here are some whose marketing campaigns went off the rails of good sense for your New Year’s rubbernecking pleasure. 

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Why social media doesn’t help on Black Friday and Cyber Monday

by November 26, 2013 Comments (0)

You can’t rely on Twitter to bring in the sales — not even on Black Friday or Cyber Monday. Research proves social media isn’t where all the buzz is.

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