Customer Experience News & Trends

3 ways to help customers help each other

You’re in the business of helping customers. But sometimes, the best thing to do for your customers is to help them help each other. 

Improve the customer experience to increase profits

Improve your customer experience and you can improve the bottom line. 

You have self-service, but do customers know how to help themselves?

Self-service is a powerful customer service tool – but it’s worthless if customers don’t know how to help themselves. So can your customers maximize your self-service tools?