Customer Experience News & Trends

Robo-marketing? It might not be too far off!

In the customer experience realm, robots and artificial intelligence (AI) have a bit of a bad rap, mostly because of things like infamous automated answering services. But with constant improvements in technology, robots and AI have begun making positive strides into the world of marketing.

How Siri makes your customer experience look bad

She’s cute, has a soothing voice, seems to know it all – and makes your customer experience look bad.