Customer Experience News & Trends

6 reasons good service turns bad — and how to avoid those problems

If 90% of companies aspire to be customer experience leaders in their industries, why do so many fail at providing great service?

3 bad service moves that make customers dump you

Having a poor experience is the top reason customers will seek out a new provider, according to the latest research. And most customers will likely have a poor experience if your front-line people make these seemingly innocent mistakes: