Customer Experience News & Trends

4 ways to help new customer service employees succeed

Put an under-prepared employee on the front line, and you’ll likely lose the new rep and a few customers quickly thereafter. Here’s how to avoid that unfortunate situation.

What happens when companies take a hard stance on good service

Everyone must deliver great service – or else. That’s the stance two trailblazing companies have taken to make sure customers get outstanding experiences.

3 try-it-now tactics that lead to better meetings

Whether you meet daily, weekly or monthly, it has to be efficient in a contact center. Ensure better results with these three tips.

5 keys to make sure your training sticks

Only a portion of contact center training sinks in. The rest of it fails to get results. Here’s how to make sure yours doesn’t fail.