Customer Experience News & Trends

5 fastest ways to kill customer loyalty

Companies and contact center agents must work hard to gain customer loyalty. Unfortunately, it doesn’t take much to lose it. Avoid these fumbles.

4 things customers hate about Service

Mistakes happen, and customers usually understand. But they won’t likely forgive these.

4 reasons customers say service stinks

Customers will say service stinks if they have experiences like these.

6 stupid customer service mistakes

You might unknowingly tick off customers if anyone in your contact center commits any of these stupid service mistakes: