Companies and contact center agents must work hard to gain customer loyalty. Unfortunately, it doesn’t take much to lose it. Avoid these fumbles.
4 things customers hate about Service
July 8, 2011 Comments (0)
Mistakes happen, and customers usually understand. But they won’t likely forgive these.
4 reasons customers say service stinks
May 27, 2011 Comments (0)
Customers will say service stinks if they have experiences like these.
6 stupid customer service mistakes
January 7, 2011 Comments (0)
You might unknowingly tick off customers if anyone in your contact center commits any of these stupid service mistakes:
