Customer Experience News & Trends

Help agents remember the most important training points: 2 tactics

Too much training overwhelms most people, but you can help everyone remember the most important points with this research.

Why you want to swap the pizza party for bagels and coffee

Hold off on another pizza party to celebrate or motivate. New research found this is a better idea.

Stupid or rude – what upsets customers most?

As a contact center leader should you spend more time training on soft skills or on products and services?