Most customers who are unhappy don’t give you the opportunity to win them back. With this strategy, agents might be able to make more saves.
Home : save customers
How to win back unhappy customers
You sense a customer’s upset, but you don’t want to unleash his fury. Try one of these approaches to save the customer.
Why customers leave – and what you can do to prevent it
Customers rarely tell you why they leave. They just do it quietly. This new research shows you the top reasons.
