Customer Experience News & Trends

Two ways to save unhappy customers before they leave

Most customers who are unhappy don’t give you the opportunity to win them back. With this strategy, agents might be able to make more saves.

How to win back unhappy customers

You sense a customer’s upset, but you don’t want to unleash his fury. Try one of these approaches to save the customer.

Why customers leave – and what you can do to prevent it

Customers rarely tell you why they leave. They just do it quietly. This new research shows you the top reasons.