Customer Experience News & Trends

5 signs customers are bored (and what you can do to gain their interest)

Your fountain of knowledge may be interesting to you, but it could bore customers. Here are signs they’ve lost interest in what you’re saying – and how to get them interested again.

Why customers lie – and how to spot a fib

Some customers lie. Here’s why, how you can separate the truth from the fib and still give great Service.