Wouldn’t you like to clone this guy? He’s won nearly every service and skill award in his line of work, received nearly 500 positive customer surveys, and he says with a smile on his face, “I love to help people.”
5 mistakes leaders make that kill the customer experience
May 20, 2013 Comments (0)
Many managers make subtle mistakes that mess with employees’ abilities to do a great job, as well as customers’ experiences with the company. Could you be making them, too?
How diapers, broken windshields and organic meats get the ‘new’ customer experience right
April 29, 2013 Comments (0)
Yellow Page ads, handshakes and service calls used to account for much of the customer experience. Today, it’s a different game that’s based mostly online — and some companies are way ahead of the curve. Here’s what you can learn from those trailblazers.
