Customer Experience News & Trends

One-third of customers walk away because they witness this

Many customers who witness this will walk away from your company, rather than report it and give you a chance to rebound.

5 rudest office behaviors – and how to stop them

Rudeness in the workplace doesn’t just hurt feelings. It takes a serious toll on these two top priorities in a contact center:

Stupid or rude – what upsets customers most?

As a contact center leader should you spend more time training on soft skills or on products and services?