Customer Experience News & Trends

11 cool ways to reward your most deserving customers

Some customers are great because they’re good for business and morale. Working with them makes your employees happier. And that’s why you need cool ways to reward the most deserving customers. 

5 incredibly unique ways to reignite customer service staff

Whether it’s the end of your fiscal year or the start of your busy season, there’s a good chance your customer service staff is feeling burned out. No fear! There are unique ways to reignite them.

11 ways to celebrate National Customer Service Week

You probably spend every week of the year touting the customer experience. Very soon, you get to celebrate it. Are you ready for National Customer Service Week?

Customers join loyalty programs, but don’t use them: 5 tips to make yours work

Customers love loyalty programs so much that they enroll in them all the time. But once that’s done, they don’t participate. Here’s how to make yours worthwhile.

4 ways to motivate service pros on a shoestring budget

You don’t have to spend much more than time on the best ways to motivate your customer service pros. And one tip here can even make them prestigious award winners.

4 rewards that don’t work in a contact center

Your contact center employees may never tell you this, so we will: These are the rewards that almost never work to motivate staff.