Customer Experience News & Trends

Elements every rewards and recognition plan must include

Customer service professionals are often unsung heroes in any organization. So to keep them happy, it’s especially important to build rewards and recognition programs properly. Here are five research-backed keys.

Turn middle-of-the-road performers into winners

Not all contact center agents will be superstars. But you can get middle-of-the-road performers to step up when needed. Here’s how.

How your rewards and recognition program can boost profits

Think a rewards and recognition program is a money drain? New research proves that’s wrong.