Customer Experience News & Trends

7 ways to improve your customer service reputation

Is your company’s reputation for great customer service really important? Only if you want to boost sales. 

Never do these 5 things to customers

Most customer experience professionals go to great lengths to avoid mistakes that will bug customers. But it can still be easy to overlook subtle missteps that can destroy customer trust.

What’s the cost of one bad customer experience?

What does one bad customer experience cost your company?