Customer Experience News & Trends

What do customer service employees really want for the holidays?

Customer service professionals work hard all year to keep your customers happy. Now’s probably a good time to reward them for that. But are you on target with what they really want?

5 incredibly unique ways to reignite customer service staff

Whether it’s the end of your fiscal year or the start of your busy season, there’s a good chance your customer service staff is feeling burned out. No fear! There are unique ways to reignite them.

4 ways to motivate service pros on a shoestring budget

You don’t have to spend much more than time on the best ways to motivate your customer service pros. And one tip here can even make them prestigious award winners.