Customer Experience News & Trends

What does the boss really want you to know and do?

What does the boss think you should know and do these days. Depends on your age.

Does your training include this important topic?

There’s a hole in most companies’ training programs – and customers may be the ones suffering for it.

Oh, the potential! What could happen if you trained just a little more

If you trained just a little more, could you raise profits, efficiency and customer satisfaction?

Are you training enough? 4 low-cost ways to do more

Training is the best way to increase skills, productivity and customer satisfaction. Yet, most organizations have cut back on it.