Customer Experience News & Trends

17 of the nicest things you can say to customers

Good things happen when you give customers an outstanding experience. Just to name a few …

7 phrases that improve the customer experience

There’s one great, predictable way to keep customers loyal, and this is it:

6 words you should never, ever say to customers

You say it, but customers don’t believe it. That’s why these are the six most-hated words in customer service: