A few words can destroy a customer experience in a millisecond. Anyone who works directly with customers must choose their words carefully — and these are some to avoid.
Words to avoid: 6 phrases to leave at home
June 3, 2011 Comments (0)
Whether you say these things to customers, the boss or co-workers, expect some backlash.
4 excuses customers hate most
January 28, 2011 Comments (0)
Sure, these lines sound innocent enough to your ears, but to customers, they sound like lame excuses for not helping them.
