Customer Experience News & Trends

8 ways successful salespeople get ahead

Personal growth doesn’t occur randomly or by accident. You must make it happen. Here are eight tips that will help salespeople achieve personal growth: 

Shattering the greatest sales myth of all time

Sales is a numbers game, or so the popular saying goes. If you just make enough calls, have enough meetings, and give enough presentations, you’ll succeed. Best of all, every “no” you hear brings you that much closer to a “yes.” Is this still believable?

How to improve sales starting today

“One of life’s most painful moments comes when we must admit that we didn’t do our homework, that we are not prepared.” Merlin Olsen, Hall of Fame football player, was referring to one of his losing games when he made that statement. It has a lot of meaning for salespeople today. 

Can you ace the top sales performer test?

Do you have what it takes to be a top seller? And if you don’t, how do you get what it takes? 

4 signs a bad customer service employee won’t improve (and needs to be shown the door)

Most under-performing employees get better before customer satisfaction gets worse. But there are a few who will never improve. This is how to identify and get rid of them.

The key differences between superstars and slouches

Managers may forever debate whether great sellers are born or made. But a recent study reveals several easy-to-spot differences between high-performers and low-performers, as well as the one common trait most would-be superstars possess.