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6 of the craziest customer complaints in 2011

by December 23, 2011 Comments (0)

Customers can say the craziest things in frustration. Here are six of the oddest comments contact center pros have ever heard.

9 rewards employees will remember (and don’t cost much)

by September 2, 2010 Comments (0)

If the last reward you handed out involved a dented trophy or pizza box, you probably need to read this.