Customer Experience News & Trends

4 signs an applicant will be your next customer service hero

Not everyone who works in Customer Service should be in Customer Service. So how can you find your next service hero in the pile of applications? Follow these guidelines.

Body language secrets: 4 ways to project confidence before saying a word

If you want customers to believe in you and your products, you need to project confidence from the moment you come in contact with them.

9 more non-cash incentives to motivate agents

Give agents the gifts of time, recognition and fun – not cash – to keep them motivated. Here are fresh ideas.

9 non-cash incentives that boost morale

You don’t need a big budget to show contact center agents you appreciate them. Try some of these non-cash incentives.