Not everyone who works in Customer Service should be in Customer Service. So how can you find your next service hero in the pile of applications? Follow these guidelines.
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Body language secrets: 4 ways to project confidence before saying a word
If you want customers to believe in you and your products, you need to project confidence from the moment you come in contact with them.
9 more non-cash incentives to motivate agents
Give agents the gifts of time, recognition and fun – not cash – to keep them motivated. Here are fresh ideas.
9 non-cash incentives that boost morale
You don’t need a big budget to show contact center agents you appreciate them. Try some of these non-cash incentives.
