Beware: Your website may be bleeding your customer service budget dry and destroying a lot of customer experiences. Here’s what researchers found:
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A little extra online service = fewer customer support calls
Tweak your online customer service just a little and you’ll likely curb calls to customer support professionals a lot. Here’s what to do:
The best way to get customers to use self-service options
Customers still call more than they use the self-serve options available to them. But many say they’re willing to use self-service more if they get this.
4 reasons you don’t want young agents running your social media
At first, it might make sense to put your twenty-something agents on the front of your social media sites. But these four reasons will make you want to reconsider.
Were customers happy with online service this holiday season?
Online spending goes up every year, but are customers satisfied with their online service experiences? A new study reveals what they think.
Should you tweet in 2013?
Knowing that tweets on Twitter have hurt the reputations of celebrities, athletes and companies, you have to wonder if it’s a viable customer service tool. This statistic may help you decide what to do with Twitter in 2013.
4 things the best online service providers do right
The personal touch isn’t the only factor in your customer service reputation. What you do online is a huge factor. Here’s how the best get it done right.
The app vs. web: Which do customers prefer now?
So many customers use smartphones these days, there’s an app for everything from banking to fake smoking. But do customers prefer an app for that over the web?
What do customers use most to get your attention?
You give customers a heap of options for contacting you, but what are they using most?
5 ways to make all of your email top notch
It’s not easy to get customers’ full attention through email. But it’s possible if you follow these five proven strategies.
