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Home : online reviews

Why customers love and hate online reviews

by Michele McGovern January 14, 2015 Comments (0)

Online reviews can be a powerful customer experience tool, as well as useless interference, according to new research.

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Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

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