Customer Experience News & Trends

Be as good as Amazon: 3 keys to handling customer reviews

Whether you give customers the opportunity to review you or not, they’re going to do it. So let them go at it – and then react as well as the leading online retailer.

What do customers prefer – your website or Facebook page?

What do customers prefer these days for online help – your website or your Facebook page? Researchers have the answer.

How many customers look for help online before they call you?

Your contact center could avoid a lot of call and email volume if your website were more helpful.