Whether you give customers the opportunity to review you or not, they’re going to do it. So let them go at it – and then react as well as the leading online retailer.
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What do customers prefer – your website or Facebook page?
What do customers prefer these days for online help – your website or your Facebook page? Researchers have the answer.
How many customers look for help online before they call you?
Your contact center could avoid a lot of call and email volume if your website were more helpful.
