Customer Experience News & Trends

Why you get so many repeat calls – and how to hit more ‘one and done’

Why do so many customers contact you a second, third, fourth or more times? New research uncovered what’s behind the repeats and how you can curb them. 

Why customers would rather pay taxes than deal with this agent

Customers would rather pay taxes, visit the dentist or sit in a traffic jam than deal with this kind of agent.