Customer Experience News & Trends

7 qualities top closers can all say they have

Even though it’s impossible to replicate what makes a top salesperson perform at such a high level, there are traits many superstars share that other salespeople can use to close more sales. 

What it takes to create a razor-sharp presentation for customers

Salespeople usually try to pack lots of information into presentations to show their expertise and hit hot buttons. And sometimes they go overboard and confuse buyers. 

Top tactics for dealing with spur-of-the-moment customer problems

A major trait that separates poor performers from great performers is how they react when dealing with customer problems or objections that crop up suddenly. What’s the main difference between poor and top performers in these situations?

3 ways to turn objections into sales

Because prospects are pressed to do more with less, they’re more determined than ever to get good value for their purchases. And to make the best purchasing decisions, they may ask more questions and raise more objections. When that happens, salespeople can turn the situation to their advantage.

Do your salespeople know this simple closing formula?

The basic formula for asking prospects to buy is a lot simpler than some salespeople think.