Customer Experience News & Trends

4 ways to help new customer service employees succeed

Put an under-prepared employee on the front line, and you’ll likely lose the new rep and a few customers quickly thereafter. Here’s how to avoid that unfortunate situation.

7 signs your new rep won’t work out – and ways to hire better

Some new hires look great on paper, even better in interviews. Then they’re disasters down the road. Here are seven signs service and sales reps won’t work out – and how they’ll ruin the customer experience if you don’t act fast.